Indo13 Privacy Policy — How We Protect Your Information
User privacy is a priority at indo13. This document clearly explains what information we collect, how it is used, how it is securely stored, and your rights as a user on our platform in Malaysia.
Effective date: 1 January 2026. Please read this policy in full before using the platform.
Information We Collect from Users
Indo13 collects various types of information necessary to provide a safe, seamless, and responsible service to users in Malaysia. This collection is carried out transparently and only for legitimate purposes.
Full name, email address, phone number, date of birth, and identity verification details submitted during registration or the account verification process.
Transaction details in Malaysian Ringgit (RM/MYR), local payment methods used such as bank transfers and DuitNow, as well as deposit and withdrawal history.
Device type, operating system, browser version, IP address, and other technical data collected automatically to ensure platform compatibility and security.
In-platform activity records including pages visited, games played, session duration, and interaction patterns that help us enhance the user experience.
Why This Information Is Required and How It Is Used
Every piece of information indo13 collects has a clear and legitimate purpose. We do not collect unnecessary data, and all data use remains subject to the limits set out in this policy.
- Verifying user identity and processing new account registrations
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM)
- Detecting and preventing fraud, money laundering, and suspicious activity
- Complying with legal requirements and applicable regulatory obligations in Malaysia
- Sending account-related notifications, promotions, and service updates
- Improving platform performance and personalising the user experience
- Delivering effective customer support whenever users need assistance
Use of Cookies and Tracking Technologies
Indo13 uses cookies and similar tracking technologies to ensure the platform functions correctly and delivers a consistent experience to users. Cookies are small text files stored on your device when you visit our platform.
There are several types of cookies in use:
- Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collects data on how users interact with the platform to help us identify issues and make improvements.
- Preference Cookies: Saving user preferences such as interface language and page display to speed up your experience on future visits.
You can manage cookie settings through your browser preferences. However, disabling essential cookies may directly affect platform functionality. indo13 does not use third-party cookies for advertising purposes.
- No third-party advertising cookies
- Sessions are automatically protected
- Settings can be managed through your browser
- Cookie data is not shared with advertisers
Data Storage, Security and Third-Party Sharing
How Your Data Is Stored Securely
All indo13 user personal data is stored using industry-standard encryption. Sensitive information such as passwords is never stored in plain text — it is encrypted using a one-way hashing method that cannot be decrypted. Payment information in MYR is processed through secure channels and is not permanently retained on our servers once a transaction is complete.
Access to user data within indo13's internal systems is restricted to staff with a legitimate operational need, and every access is logged for audit purposes.
Sharing Information with Third Parties
Indo13 does not sell, rent, or share users' personal information with third parties for marketing or commercial purposes without explicit user consent. However, there are situations where information sharing may occur:
- Local payment service providers that process MYR transactions
- Legal authorities where required by Malaysian law
- Technical service providers bound by strict confidentiality agreements
Your Rights as a User and How to Contact Us
As an indo13 user, you have clear rights regarding your personal data. These rights can be exercised by contacting our support team through the available channels within the platform after logging in.
You may request a copy of the personal data we hold about you at any time.
If any information we hold is inaccurate, you may request a correction through your account settings or by contacting support.
You may request the deletion of your data, subject to legal compliance requirements that may necessitate retaining certain records.
Any changes to this privacy policy will be communicated to users via the platform or their registered email. Continued use of the platform after a change notice is considered acceptance of the updated policy. For privacy enquiries, contact indo13 customer support through the in-platform channels or via our support email: [email protected]